ServiceNow Architect

Greetings Everyone,

We are urgently looking for ServiceNow Architect.

Job Summary:

10+ years

ServiceNow, ITSM Modules, ITOM, other Servicenow modules like HRSD, CSM, PSM

Desired Competencies (Technical/Behavioral Competency)
Must-Have
Technical Comptency

•                     Experience as a Senior Technical Lead / Architect.

•                     Experienced in  ITIL Process Definition, Integration Solutions, Architecture level configurations,ITOM modules

•                     Experienced in leading at least a couple of  Implementation projects in ITSM, HRSD, PSM, CSM area and one complete Implementation lifecycle for ServiceNow

•                     Experience in ServiceNow custom application design and development

•                     Expertise ServiceNow deployments, integration with other third party tools, Orchestration, operational activities, Project Management expertise and merging multiple instances.

•                     Experience on ITSM migraton / consolidations

•                     Strong work experience and associated for projects like Support, Maintenance, Migration, Upgrades, Integrations and Implementations

•                     Mentor and share technical knowledge/guidance to team.

•                     Design technical solutions based on customer requirements and convert to functional requirements.

•                     Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated.

•                     Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards

•                     Maintains and reviews license Data in ServiceNow and proactively report on the compliance slippage.

•                     Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specilist and ITIL V3 foundation

Behavioral competency

•                     Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management.

•                     Strong abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders

•                     Excellent communication skills in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
Good-to-Have
•                     Evaluate the tool stability and performance and provide recommendations

•                     Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives).

•                     Review, and do proactive analyze and resolve application issues as needed.

•                     Define and document best practices and strategies regarding application deployment and infrastructure maintenance

•                     Knowledge on new servicenow modules ( HRSD, SecOps, GRC, CSM, ITBM, Etc..)

•                     TOGAF or any equivalent certification preferred
Eligible candidates, please share their resume/CV

Regards,
PearSon International, Hyderbad, India  🇮🇳
PearSon Spolka Z Ograniczona Odpowiedzialnoscia, Wroclaw, Poland 🇵🇱
Email: info@pearsonpl.com | Website: www.pearsonpl.com