PearSon
Greetings Everyone,
We are urgently looking for an Engineer (M365 Generalist).
Job Summary:
Engineers (M365 Generalist)
IT Experience (in years) 8+ years
Must have Skills
· Proficiency in managing O365 tenants, including user provisioning, licensing, security settings, and compliance.
· Understanding of licensing models, subscription plans, and license assignment.
· Knowledge of continuous updates and feature enhancements in M365 services – Microsoft Evergreen
· Expertise in configuring Teams, managing channels, guest access, and integration with other apps.
· Familiarity with creating interactive presentations and reports using Sway.
· Understanding of task management and collaboration using To Do.
· Understanding Visio Online from infrastructure support point of view
· Understanding Project Online from infrastructure support point of view
· Knowledge of DLP policies to prevent data leakage.
· Excellent knowledge of sensitivity labels, encryption, and rights management.
· Excellent knowledge with compliance features, eDiscovery, and retention policies.
· Capability to handle escalated issues, investigate incidents, and provide timely resolutions.
· Proficiency in incident tracking, documentation, and communication.
· PowerShell scripting skills for automating repetitive tasks
· Understanding of Microsoft Graph API for custom integrations.
Nice to have skills
· Having some familiarity with Power Apps, Power Automate (Flow)
· M365 Migration: Experience in migrating data from on-premises systems to M365.
· User Adoption Strategies: Knowledge of promoting M365 adoption among end-users.
Key activities & role during transition
· Create comprehensive documentation or knowledge base articles that outline common issues and their resolutions.
· Act as a point of contact for Initial, L2 and L3 support during the transition phase to address any critical issues or questions.
· Collaborate with the current team to develop a transition plan that ensures a seamless handover of responsibilities.
· Establish regular meetings to address concerns, challenges, and progress during the transition period.
· Ensure a smooth transition by supplying ongoing support.
Key tasks and responsibilities for regular operations
· Your primary responsibility is to ensure the smooth operation, maintenance, and optimization of Microsoft 365 services within an organization.
· You’ll work closely with DWP Architects, other IT teams, end-users, and stakeholders to deliver reliable and efficient M365 solutions.
· Perform Deployment and Configuration of M365 services.
· Customize settings based on organizational requirements.
· Monitor service health, troubleshoot issues, and perform routine maintenance.
· Implement security best practices, enforce policies, and conduct security assessments.
· Collaborate with compliance teams to meet regulatory requirements.
· Provide L2 and L3 support for M365 applications.
· Assist users with technical queries, troubleshoot problems, and resolve incidents.
· Create user guides, FAQs, and training materials.
· Conduct training sessions to enhance user proficiency.
· Lead Evergreen meetings.
· Staying updated with new features and enhancements is crucial for success in this role.
Eligible candidates, please share their resume/CV
Regards,
PearSon International, Hyderbad, India 🇮🇳
PearSon Spolka Z Ograniczona Odpowiedzialnoscia, Wroclaw, Poland 🇵🇱
Email: info@pearsonpl.com | Website: www.pearsonpl.com
To apply for this job email your details to madhavendra@pearsonpl.com